COVID-19 Client Protocol Statement
This COVID-19 client protocol statement details the steps that we are taking to keep you, us, and other clients safe in our spa and to allow us to offer our full range of therapies. There are several steps that we are kindly asking you to assist us with before, during and after your appointment to enable us to remain COVID SECURE, so please do continue to read through this document thoroughly.
We understand you may feel concerned about seeing this information, but please rest assured we welcome you to our new spa with warm, friendly smiles!
Before your appointment:
Please ensure to thoroughly read this document. You will also be emailed a consultation form prior to your appointment which will ask you to submit your COVID-19 declaration and consent form. Please ensure that you read these documents thoroughly and submit your consultation form to us prior to attending your appointment to save time spent in the salon and ensure that you comply with the contents.
Reschedule / Cancel: Please reschedule your appointment with as much notice as possible if you or anyone you have come into contact with; feel unwell, have symptoms of coronavirus (including a high temperature of over 37.8, new continuous cough or a loss or change to your sense of smell or taste), have tested positive for coronavirus or are waiting for a test for coronavirus.
Patch Testing: Some of our treatments require a patch test at least 48 hours prior to your appointment. An appointment is required for this. Please kindly note that even if you have had the treatment with us before but your medical history has recently changed in anyway (for example if you have had Covid-19 or had the Covid-19 vaccination) then you are required to have a new patch test. After having the Covid-19 vaccination it is important to wait 2 weeks before having your patch test. Additionally, if it has been over 6 months since you had the treatment with us then a new patch test is required. We are happy to offer a new patch test prior to every treatment, please simply request this at time of booking.
On Arrival:
Attend alone: We kindly ask that you do not bring anyone else with you to your appointment (including babies or children). If you do require a carer present during your appointment, please advise us at time of booking.
Arrival time: To minimise any unnecessary contact with other clients and to allow us to schedule clients effectively please kindly arrive for your appointment on time (not too early, not late!). Our waiting area will be closed to limit the number of people in the salon, if you are not on time for your appointment there may be occasions where we may need to ask you to briefly wait outside or inside your car.
PPE: It is preferable if you can bring your own face mask to your appointment, please put this on before entering the spa. If you do not have a mask, please do not worry as we can supply you with one once you are inside the spa. Should any other PPE be applicable during your treatment, this will be provided for you.
Sanitise: Upon entry to the spa, you will be asked to sanitise your hands.
Personal Belongings: Please try to minimise the possessions that you bring into the spa to avoid contamination of surfaces etc. Please do not bring bulky coats or large bags into the spa. We will not be able to offer to take your coat, our cloakroom will be out of use.
Maintain safe distancing: Whilst it may not be possible to maintain a safe distance during your treatment, at all other times please ensure that you comply with safe distancing and stay 2 metres apart from other clients and staff.
Additional safety measures:
We have implemented several additional changes to increase safety for you and our team within the spa.
Our team will be wearing appropriate PPE which may include face masks, face shields, gloves and aprons and we will continue to maintain a strict regime of hand washing and sanitisation.
Hand washing facilities and hand sanitiser are available in multiple areas of the spa.
Perspex screens have been installed on our reception desk and manicure stations as additional precautionary measures.
We maintain the highest level of general hygiene and cleanliness within the spa. Treatment areas will be fully disinfected after each use. Disposable items will be used where possible, and any reusable tools will undergo medical grade disinfection.
Any frequently touched surfaces in our communal areas such as door handles etc, will be regularly disinfected in accordance with our cleaning protocol.
All soft furnishings have been removed from treatment rooms to allow for these areas to be easily and quickly disinfected after each client.
Please be assured that for any treatments where we do continue to use towels, these are laundered with effective elimination of any bacteria or viruses.
Please refrain from consuming any unnecessary food or drink except water within the spa.
Our bathroom facility will be available for use as normal. This will be cleaned and disinfected after every use.
During your treatment:
Consultation Forms: All consultation forms are digital. If applicable, at the time of booking you will be emailed a specific consultation form for the treatment you have booked for you to submit back to us prior to your appointment. This will then remain on your client profile on our secure booking system.
Masks: For facial treatments you will be asked to remove your mask once the treatment begins. Your therapist will continue to wear all appropriate PPE throughout your treatment.
After your treatment:
Card payments preferred: If possible, please do pay by contactless card payment. Our contactless limit to £45.00 to encourage contactless payment where possible. There is also no limit on apple pay contactless payments.
Retail: Our retail area will still be open to allow for the purchase of products and we will be able to assist you with your purchases, please do continue to abide by safe distancing rules.
All these procedures have been implemented for your safety and that of us here at Wild Iris. These measures are intended to manage risk and cannot be assumed to eliminate the risk of contracting the virus. We will continue to monitor the government’s advice and we will amend our protocols, as necessary. The latest Government advice is available here: www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
We are looking forward to welcoming you to Wild Iris, in a safe and secure environment and cannot wait to have you leave feeling truly rested and restored,
Kind Regards,
Stephanie and Emma x